FAQ
Thank you for visiting our website.
Do you have questions about our company or our various products and services? We will be happy to help you.
General information
Where can I find my personal contact person?
Use our sales and service partner search to find the DMG MORI subsidiary closest to you.
Please select "TYPE: Sales and Service Company" - then the postcode search will appear (available in selected countries): Locations
In how many countries is DMG MORI represented worldwide?
You can find current information about the group here: DMG MORI
Where can I find information on DMG MORI AKTIENGESELLSCHAFT?
You can find the relevant information here: DMG MORI AKTIENGESELLSCHAFT
What are the DMG MORI delivery conditions?
You can find everything about this in our general terms and conditions.
Where can I keep up to date with news and offers?
You can find all current topics and information at a glance in our newsroom.
Where can I find information about the Sailing Team?
Current information about the DMG MORI Sailing Team can be found here: DMG MORI Sailing
Products/Services
What products and services does DMG MORI offer and where can I find them?
- We drive forward future technologies with dynamism and excellence. Our portfolio includes turning and milling machines, the advanced technologies ULTRASONIC, LASERTEC and ADDITIVE MANUFACTURING as well as holistic integrated automation and digitalization solutions. Thanks to modular products, entry into digital manufacturing as well as end-to-end digitization is made possible. We package our technological excellence in the leading industries of Aerospace, Automotive, Die & Mold and Medical. Our customer-oriented services over the entire life cycle of a machine tool include training, repair, maintenance and spare parts.
- Detailed information can be found on the website in the Products, Service & Training section and under Solutions.
- You can also find all current topics at a glance in our DMG MORI Newsroom. There you can filter by various categories such as trade press news, customer stories, videos or social media.
- You can also find current topics in our online channels such as Facebook, Instagram, LinkedIn, Twitter or YouTube.
How can I find the right machine for my machining needs?
With the help of the DMG MORI machine selector, you can find your machine according to your wishes and requirements.
Which materials can be machined with DMG MORI machines?
All machinable materials can be machined with on DMG MORI's machinery, from ureol to aluminium to titanium or hardened steel and also hard-brittle materials such as glass, tungsten carbide, zirconium oxide or even composites.
Which machines does DMG MORI offer for additive manufacturing?
As a global full-liner with over 20 years of experience in ADDITIVE MANUFACTURING of metallic components, DMG MORI stands for innovative manufacturing technologies and worldwide service. The portfolio comprises four complete process chains for additive processes with the powder nozzle and in the powder bed.
Which (machining) technologies does DMG MORI use?
Complex machining simply realised!
Exclusive DMG MORI technology cycles are true assistants to workshop-oriented programming for increasing productivity and safety as well as expanding machine capability.
Where can I get information on used machines?
As the world's largest dealer of used CNC machine tools, we are your partner for all cases!
What is DMG MORI CNC Scout?
You can find immediately available new and used machines in our CNC-Scout.
Are machine prices available via the website?
Machine prices are not shown on our website. Please contact your DMG MORI branch. You can find our location search under: Locations
What does PAYZR mean?
It is an acronym for “PAY with Zero Risk” and marks the entry into the world of data-based business models of subscription and pay-per-use.
With Software-as-a-Service, this applies to the variety of our offers - starting with the cloud-based systems WERKBLiQ, ISTOS and TULIP and expanding in the future to include other unique software offerings such as our DMG MORI technology cycles.
“Subscription & All-in” instead of “investment and purchase” is the motto above all in the area of Equipment-as-a-Service with the first available machine tool M1.
DMG MORI Account
I already have a DMG MORI Account from the my DMG MORI Customer Portal - do I have to register again?
No, your DMG MORI Account access data from the my DMG MORI Customer Portal is also valid for all other services.
On which portals can I use the DMG MORI Account?
You can use the DMG MORI Account on the following platforms:
Currently: my DMG MORI Customer Portal*, DMG MORI Product Website, DMG MORI Event Platform, DMG MORI Online Shop*
Future: DMG MORI Media Library, DMG MORI Machine Configurator, DMG MORI Training Portal
* Only available in selected countries. Access requires further authorization.
What is the difference to the my DMG MORI Customer Portal?
The my DMG MORI Customer Portal* is your online service manager. It offers you a quick direct contact to the DMG MORI service experts with a status overview of ongoing activities.
The DMG MORI Account is the underlying user account for numerous DMG MORI digital services, including the my DMG MORI Customer Portal.
* Only available in selected countries. Access requires further authorization.
Is the DMG MORI Account free of charge?
Yes, the creation and use of the DMG MORI Account is free of charge.
Is my data protected?
Yes, your data is protected by the Microsoft Azure Active Directory B2C. Microsoft invests more than USD 1 billion in cybersecurity research and development every year. You can find more information on the topic of security directly at Microsoft.
Can I also use the DMG MORI Account from my smartphone?
Of course you can also use it from mobile devices.
How long does the registration take?
Registration only takes a few minutes.
Can I contact DMG MORI more quickly via the DMG MORI Account?
After the one-time registration, future contact requests will be faster as all contact forms on dmgmori.com are pre-filled.
Digitization
What digitization options does DMG MORI offer?
DMG MORI offers software products and solutions for planning, preparation, monitoring and service under the catchword Integrated Digitization – always starting from the CELOS machine via CELOS Manufacturing to the Digital Factory.
Service/spare parts/warranty
Who do I contact for service?
The new free my DMG MORI customer portal offers you fast and device-independent direct contact with DMG MORI service experts, with a status overview of ongoing activities and access to all documents. Benefit from faster help compared to a telephone enquiry. In your my DMG MORI account you will always find the current status of your service requests and spare parts deliveries.
Where can I find the DMG MORI spare parts service or the online shop?
On our website you will find our spare parts service and our online shop for spare parts and DMQP products.
What are the warranty regulations?
There are country-specific warranty regulations for replacement spindles (exchange spindle / new spindle) and spare parts.
Services
What products and services does DMG MORI offer and where can I find them?
- We drive forward future technologies with dynamism and excellence. Our portfolio includes turning and milling machines, the advanced technologies ULTRASONIC, LASERTEC and ADDITIVE MANUFACTURING as well as holistic integrated automation and digitalization solutions. Thanks to modular products, entry into digital manufacturing as well as end-to-end digitization is made possible. We package our technological excellence in the leading industries of Aerospace, Automotive, Die & Mold and Medical. Our customer-oriented services over the entire life cycle of a machine tool include training, repair, maintenance and spare parts.
- Detailed information can be found on the website in the Products, Service & Training section and under Solutions.
- You can also find all current topics at a glance in our DMG MORI Newsroom. There you can filter by various categories such as trade press news, customer stories, videos or social media.
- You can also find current topics in our online channels such as Facebook, Instagram, LinkedIn, Twitter or YouTube.
What financing options does DMG MORI offer?
DMG MORI Finance is the ideal partner for financing your DMG MORI machine - see for yourself: DMG MORI Finance
What is DMQP?
DMQP stands for DMG MORI Qualified Products - Certified machine peripherals and innovative technology accessories with the highest performance and quality standards.
Events/Webinars
Do events take place regularly? If so, where can I find an overview of events?
You can find a constantly updated event overview here: Events & Webinars
Where can I find webinars and online training?
Webinars are integrated in the event overview: Events & Webinars
Special (online) trainings of the DMG MORI Academy can be found here: Online Training
Where can DMG MORI machines be seen live?
Machines can be viewed live in our worldwide showrooms.
Select "TYPE: Showroom" when choosing - you will then receive locations with opportunities to view machines: Locations
Career
Where can I find current job advertisements?
You can find all vacant positions in the DMG MORI Group on our career portal.
What training opportunities are available in the DMG MORI Group?
We train in technical and commercial professions.
Can I do an internship/write a bachelor's/master's thesis at DMG MORI?
DMG MORI offers a dual study programs as a practice-oriented alternative to classical studies, as well as internships.
Is it possible to participate in a trainee programs?
DMG MORI offers various trainee programs.
Sustainability
What is DMG MORI doing on the subject of sustainability?
DMG MORI is committed to clear principles and values. These form the framework of our sustainable corporate governance and the basis of all our actions.
Further information on the topic of sustainability, responsibility and compliance can be found here: Corporate Responsibility
Does DMG MORI produce in a CO2 neutral way?
DMG MORI records emissions worldwide and prepares its own CO2 balance with reference to the Greenhouse Gas Protocol. Our focus is on avoiding and reducing emissions. Since 2021, we have been offsetting the recorded, unavoidable emissions through investments in verified climate protection projects. The exact scope of our carbon footprint as well as further information on climate and environmental protection can be found here: Climate and environmental protection